Frequently asked questions

Here are some answers to popular questions about iüLabs, our science and our products. Looking to get in touch or have other questions not listed? Simply email us on hello@iulabs.co.

General

  • At iüLabs, we are convinced that many dietary supplements don't deliver on their promises. Our products stand out in four key ways:

    1. Scientific Expertise:
      Our team consists of top-tier scientists with decades of experience in treating health problems. This expertise is crucial for answering critical questions and developing innovative solutions. The result: a unique, expertly developed beverage specifically designed to support the body's natural balance.
    2. Highest Quality Standards:
      We use only strictly controlled ingredients that meet the highest quality standards. Thanks to our scientific expertise, we analyze all raw materials and finished products for purity and for residues of pesticides, herbicides, and other contaminants. Our production facilities comply with international GMP standards for food and dietary supplements and are regularly inspected by independent authorities. This ensures that you receive a high-quality product with maximum effectiveness.
    3. Innovative SoluSmart® Technology:
      Our patented SoluSmart® technology ensures that your body can utilize the full potential of our 100% natural ingredients. This innovative method significantly increases the bioavailability of the ingredients – only with the iüLabs drink does the full dose of active ingredients reach your system directly.
    4. Easy to use & optimal tolerability:
      Our drink is easy to take, well-tolerated, and perfect for on the go. A good shake activates the ingredients on the spot. Compared to conventional tablets with unnecessary excipients, it is better digested and more easily absorbed.

    With iüLabs, you are choosing a product based on scientific expertise, highest quality, innovative technology and easy application – for noticeable results.

  • SoluSmart® is an innovative technology that we use in every iüLabs product to maximize the absorption of valuable ingredients.

    With SoluSmart®, your body can absorb and utilize significantly more of the natural active ingredients from a SoluSmart® drink. We use 100% natural plant lipids that form tiny, multilayered vesicles – small "transporters" that safely deliver the nutrients through the intestinal wall directly into your body. The active ingredients in the SoluSmart® concentrate remain protected until use: Simply add water, shake – and millions of fresh vesicles are instantly formed, delivering the valuable nutrients directly to your cells and organs.

    Learn more about our groundbreaking SoluSmart® technology here.

  • Synergism means that several components work together to achieve a stronger effect than they could individually. At iüLabs, we deliberately utilise such synergies to ensure the best possible effectiveness of our products.

    One example of this is the combination of curcumin and boswellia (frankincense). Both plant compounds are known for their anti-inflammatory properties, but together they have an even stronger effect.

    Curcumin, the main active ingredient in turmeric, is a powerful antioxidant that can modulate various inflammatory pathways in the body. Boswellic acids from frankincense complement this effect by specifically inhibiting certain enzymes involved in inflammatory processes.

    This synergy allows curcumin and boswellia to work more effectively together than individually – especially in supporting joints, the immune system and general regeneration.

    One example of this is the combination of B vitamins, Rhodiola rosea, alpha-lipoic acid, and magnesium in energy metabolism. These nutrients and plant compounds work synergistically to support ATP production in the mitochondria and optimize cellular energy.

    B vitamins are essential for carbohydrate, fat, and protein metabolism and play a central role in energy production. Magnesium acts as a cofactor for numerous enzymes and supports the conversion of nutrients into usable energy. Alpha-lipoic acid is a powerful antioxidant that protects mitochondria and is also involved in regenerative processes. Rhodiola rosea , an adaptogenic plant, helps the body cope better with stress and can increase mental and physical performance.

    This targeted combination supports energy metabolism on several levels , so that body and mind remain more resilient and efficient.

  • At first glance, it might seem that way. But there's a good reason why most dietary supplements should be taken with plenty of water: fluids support digestion and improve the absorption of nutrients.

    iüLabs drinks go a step further, however. The real innovation begins as soon as you shake the drink – because that activates our unique SoluSmart® technology . This ensures maximum bioavailability and optimized nutrient absorption, allowing your body to utilize the valuable ingredients in the best possible way.

  • The effect of a product is as individual as we are ourselves – and not every supplement works the same way for everyone, either quickly or intensely. Therefore, we recommend giving the products the time they need to develop their full effect.

    🔹 iüMove:
    It can take between three weeks and three months before you notice a significant change. How quickly and intensely the effect sets in also depends on how well you support iüMove with a healthy lifestyle – this includes sufficient sleep, a balanced diet, and regular exercise.

    🔹 iüVitalizer
    Our energy drink usually works immediately . However, if you don't experience an energy boost within a month, iüVitalizer may not be the right choice for you.

    🔹 iüProtect
    The key to iüProtect lies in taking it daily and consistently , especially during times when your immune system is under pressure – whether during stressful work periods, while traveling, or with frequent contact with other people (e.g., on public transport). Many people also use iüProtect long-term because they notice that it provides their body with the necessary support in everyday life.

  • No product is equally suitable for everyone. Generally, adults can safely try iüLabs products as long as the recommended daily intake is not exceeded.

    Since the effects can vary from person to person, we recommend giving the products sufficient time to allow them to take full effect. You can find more information under How long does it take until I feel the effects of iüLabs products? "

    As with most dietary supplements, iüLabs products are not suitable for children and adolescents under 18 years of age, nor for pregnant or breastfeeding women – unless a doctor has expressly recommended this.

  • Quite simply: Our unique SoluSmart® technology ensures significantly better results.

    Conventional dietary supplements – especially powder capsules and tablets – often contain inferior ingredients and many fillers. But even when high-quality ingredients are used, there is a problem: the body does not fully absorb them. Many of these substances are recognized as foreign bodies and excreted unused before they can enter the bloodstream.

    This means: few or no nutrients in the blood = little to no effect. To put it bluntly, you might as well flush your money down the toilet.

    With SoluSmart®, we are investing in state-of-the-art bioavailability technology that ensures highly purified active ingredients reach the bloodstream and cells directly – precisely where they can exert their full effect. This elaborate production process comes at a price, but the result speaks for itself: maximum absorption, maximum effect.

  • Yes, as long as you are healthy and have no special needs. However, it's important that you always eat a balanced and varied diet and consume plenty of fresh foods. In certain life situations, such as illness, recovery, or pregnancy, your need for micronutrients can increase, making it difficult to meet it through diet alone. In such cases, targeted supplementation can be beneficial.

    Nutrition studies commissioned by the German Federal Government* also show that many people in Germany do not reach the recommended nutrient levels with their daily diet.

    *National Nutrition Survey II, parts 1 and 2, published by the Federal Ministry of Food, Agriculture and Consumer Protection.

  • In most cases, this is possible without any problems. However, we cannot make a general statement here and we recommend that you speak to a doctor before taking iüLabs products.

    Many of our ingredients are classified as GRAS (Generally Recognized As Safe) by the US Food and Drug Administration (FDA) . They support important cell functions and energy metabolism. However, this can affect how your body metabolizes and detoxifies certain medications. In some cases, an adjustment of the medication dosage may therefore be necessary.

    👉 If you regularly take medication and would like to try iüLabs, consult your doctor beforehand.

    Always talk to your doctor first.

  • In short: Yes, but with a time lag.

    In general, the iüLabs products complement each other in their effects. To ensure your body can optimally absorb the nutrients, we recommend taking them at different times of day – for example, one in the morning, one at midday, and one in the evening.

    Why is this important?

    Our formulas contain precisely measured amounts of ingredients that target specific areas of health – whether it's supporting joints, the immune system, or energy levels.
    Taking multiple products at once could alter or even reduce the overall effect. Therefore, it's best to enjoy them throughout the day. 😊

  • For optimal effect, we recommend combiningno more thantwo different iüLabs drinks per day. To best support nutrient absorption, you should take them at different times – for example, one in the morning and another at midday or in the evening.

  • Yes! We place the highest value on purity, quality, and safety.

    Our iüLabs products consist of carefully selected, high-quality, and tested ingredients. Many of these are classified as GRAS ("Generally Recognized As Safe") by the US Food and Drug Administration (FDA) .

    Our drinks are produced in Germany – in a production facility in Bavaria that adheres to the strict guidelines of Good Manufacturing Practice (GMP). Furthermore, we subject our products to regular laboratory tests to ensure they are free from contaminants, toxins, pesticides, and heavy metals .

    What you won't find in our products:
    🚫 Fillers
    🚫 Gluten
    🚫 Banned substances

    This means you get exactly what your body needs – in the highest quality and optimal composition. Nothing more and nothing less. 😊

  • Our ingredients come from carefully selected sources worldwide. Many of them are of plant origin and come from different regions with optimal growing conditions.

    Since it is not always possible to trace the exact path of a raw material from its origin to our production facility in Germany without any gaps, we rely on strict quality controls :

    ✅ Comprehensive laboratory testing: We analyze both our raw materials and finished products for purity and test them for pesticides, herbicides, and other potential contaminants.
    ✅ Only tested ingredients: Our products contain only ingredients that pass our rigorous quality controls.
    ✅ Transparent production processes: As soon as the raw materials arrive, all processes and ingredients are fully documented and monitored.
    ✅ Highest production standards: Our production facility in Bavaria complies with international GMP standards for food and dietary supplements and is regularly inspected by independent authorities.

    Our promise: Only pure, tested and high-quality ingredients for maximum quality and safety.

  • It's true that certain micronutrients, such as calcium and iron, are absorbed via the same metabolic pathway. However, iüLabs products are formulated with optimally balanced dosages. The amounts do not exceed the body's absorption capacity, preventing the nutrients from interfering with each other. On the contrary, some micronutrients, like vitamins C and E, complement each other and are particularly effective when working together.

    Furthermore, the innovative SoluSmart® technology ensures that ingredients with normally very poor bioavailability are absorbed significantly better. This allows your body to utilize the micronutrients more efficiently and benefit from them optimally.

  • Inflammation is a natural defense mechanism of the body against infections and injuries. It helps to repair damaged tissue and fight pathogens. Typical examples include a bee sting, a sore throat, or a sprained ankle – affected areas become swollen, warm, and tender before the inflammation subsides on its own after days or weeks.

    Problems arise when inflammation becomes chronic. In cases of joint pain or other illnesses, the inflammatory response remains permanently active. Instead of healing, it attacks the body's own tissue – for example, joints and cartilage – leading to pain, swelling, and restricted movement .

    Controlling and reducing inflammation is therefore crucial for joint health and plays a central role in many chronic diseases.

  • Our initial products focus on supporting energy metabolism, supporting bone, cartilage and joint health , supporting the immune system and balancing energy levels.

    In parallel, we are working intensively on the development of further products that aim to address a variety of health problems and needs – including support for chronic diseases.

  • We are aware that plastic packaging is not ideal and share the concerns regarding its environmental impact. However, our plastic tubes currently represent a temporary solution . We are working intensively to develop more sustainable packaging that ensures both product safety and ease of use .

    An important aspect is that our iüLabs drinks must not oxidize during transport in order to maintain their quality and effectiveness. Furthermore, the drink must remain precisely dosable . For these reasons, tubes currently offer the best solution.

    However, we have already switched the iüVitalizer to aluminum stick packs . In addition, we also offer a shipping option with reusable packaging . These steps are part of our ongoing commitment to greater sustainability , and we are determined to find further environmentally friendly solutions in the future.

  • Dietary supplements are legally classified as food and are therefore subject to different regulations than, for example, pharmaceuticals. In particular, advertising for health-related products is subject to legal restrictions. The production, sale, and advertising of dietary supplements are clearly regulated.

    Since 2007, the European Health Claims Regulation has stipulated which statements about the health effects of foods and their ingredients are permitted. Such health claims establish a scientifically verified link between a nutrient and a specific function in the body – for example, "Vitamin B12 contributes to normal energy metabolism" or "Magnesium contributes to the reduction of tiredness and fatigue".

  • The German Nutrition Society (DGE) does not classify phytochemicals as essential nutrients. This means that they are not strictly necessary for survival, but can have positive effects on various metabolic processes. Since, according to the DGE, there is not yet sufficient scientific data on this topic, no official intake recommendations currently exist.

  • Sustainability is a high priority for us at iüLabs. We are currently working intensively to revise our product packaging to eliminate plastic from our supply chain. Our long-term goal is to offer plastic-free refill packs and reusable glass bottles that our subscribers can easily refill.

    We work daily to make a sustainable contribution and reduce our environmental impact through such measures. You can find more information under: “ Why are your tubes made of plastic ? ”

  • Yes and no.

    • iüMove is vegan .
    • iüVitalizer contains traces of lactose .
    • iüProtect contains vitamin D , which is obtained from sheep's wool .

    We make sure to provide transparent information about the ingredients in our products so that you know exactly what you are consuming.

  • One component of our SoluSmart® technology is derived from soy. Although this component is so thoroughly purified during the manufacturing process that soy allergens areno longer detectable, we are still legally required to label it as an allergen. We do this deliberately to ensure maximum transparency and provide you with all relevant information about the ingredients in our products.

  • Yes, iüLabs is a startup , but we have a long history in science and health . We are part of Athenion , an established group of companies in the health, pharmaceutical, and lifestyle sectors . Athenion is privately owned by its founders, who are passionate about promoting people's health and well-being through a scientifically sound, holistic approach.

    Within the Athenion Group, iüLabs specializes in translating sound scientific and medical expertise into innovative ways to maximize the effectiveness of natural dietary supplements . Although we operate as a startup, we can draw on the operational and content expertise of our parent company whenever needed.

  • iüLabs products contain sustainably sourced palm oil . Palm oil is a key ingredient in our SoluSmart® absorption technology , as it helps encapsulate the beneficial phytochemicals so your body can absorb them efficiently. So far, we haven't found an equally effective ingredient that can replace palm oil in this function.

    The good news: Palm oil makes up only a small proportion of the fats in our products compared to coconut oil. As with all other ingredients, we pay particular attention to sustainable sourcing and compliance with relevant standards.

  • In our online shop you can choose from the following payment options:

    • PayPal
    • Instant bank transfer
    • Klarna
    • Apple Pay and Google Pay
    • Shop Pay
    • Credit cards (VISA, MasterCard, American Express)
    • ideal
    • Maestro debit card

Subscriptions

  • Yes, you can easily cancel your subscription at any time in your account area on our website.

    Please note: Once an order has been placed and you have received a confirmation email, it can no longer be cancelled. The cancellation will then take effect from the next delivery.

    👉 Tip: If you need a break (e.g., for vacation), you can flexibly pause your subscription instead of canceling it.

  • You can cancel your subscription at any time in your account area on our website.

    Here's how:

    1. Log in to your customer account.
    2. Go to the "My Subscriptions" section .
    3. Select the subscription you wish to cancel.
    4. Click on "Cancel subscription" and confirm the cancellation.

    Please note: If an order has already been processed and you have received a confirmation email, it can no longer be cancelled. The cancellation will then take effect from the next delivery.

    👉 Alternatively, you can pause your subscription if you only don't need it temporarily.

  • We currently do not offer gift subscriptions. However, if you would like to give someone a gift, you can order individual products from our shop and have them delivered to their desired address.

  • Yes, you can pause your subscription at any time in your account area. For example, if you're going on vacation or don't need deliveries temporarily, you can either skip your next order or pause your subscription for a longer period. You can reactivate it as soon as you're ready – completely flexibly, according to your needs.

  • With an iüLabs subscription, you'll receive your favorite products regularly and conveniently delivered to your door – completely hassle-free. You'll also benefit from a permanent discount of 10% to 25% (depending on the product). Another advantage: your favorite products are always available, so you don't have to worry about stock running out. Plus, you can manage your subscription flexibly – pause, skip a delivery, or cancel whenever you want. 🚀

  • Yes, your subscription will renew automatically unless you cancel it. You can cancel up to 3 days before the next delivery date. You can easily manage your subscription at any time in your account: skip a delivery, pause your subscription for a longer period, or cancel it completely – whatever suits your needs. 😊

  • No, unfortunately that's not possible. Your subscription is already discounted, so additional vouchers or discounts cannot be applied.

iüVitalizer

  • No product is equally suitable for everyone. Generally, iüVitalizer is safe for adults as long as the recommended daily dose is not exceeded. You can try it yourself and find out how it supports your energy and overall well-being.

    As with most dietary supplements, iüVitalizer is not recommended for children, teenagers under 18, or pregnant and breastfeeding women. If you are unsure, please consult your doctor.

  • You can take theiüVitalizeronce a day, ideally in the morning. An occasional second dose during the day is harmless, but should not become a habit. For optimal results, it is recommended to adhere to the recommended daily dose.

  • With the iüVitalizer, you'll typically experience a noticeable energy boost quickly. Many users also report long-term benefits that improve their overall well-being and vitality. However, if you don't notice any changes within a month, the iüVitalizer might not be the best choice for you.

  • iüVitalizercontains 140 mg of caffeine, which is roughly equivalent to 1-2 cups of coffee. Therefore, we recommend not taking iüVitalizer in the evening or before bedtime to avoid potential sleep disturbances.

  • Caffeine is a natural energy booster in the iüVitalizer. However, since individual sensitivity to caffeine varies, we recommend proceeding with caution if you are sensitive to it. You can start by mixing half of the powder (containing the caffeine) with a full SoluSmart Stickpack. This way, you reduce the amount of caffeine while still benefiting from the other advantages of the iüVitalizer. This method can be a good alternative to consider your caffeine tolerance.

iüMove

  • In short: With iüMove, you get more for your money than with conventional tablets, capsules, or liposomal supplements. The crucial difference lies in our innovative SoluSmart® technology, which ensures that more of the active ingredient actually reaches your cells – exactly where it's needed.

    Of course, there are many dietary supplements for joint health. But we are convinced that many don't deliver on their promises. iüMove was developed by scientists and physicians over many years, with a precisely balanced combination of ingredients whose effectiveness has been proven by numerous scientific studies.

    Our formula is based on two crucial principles:
    ✅ Hormesis – a dosage that is neither too high nor too low, but precisely within the optimal range.
    ✅ Synergy – the ingredients are combined in such a way that they enhance each other's effects.

    The most compelling reason to choose iüMove? It's the only joint support product with our patent-pending SoluSmart® technology. This cutting-edge technology requires the use of exceptionally high-quality, but also more expensive, ingredients. The result: maximum bioavailability and effectiveness for your joints.

  • Take iüMove once a day, ideally in the morning. This allows your body to optimally absorb the valuable ingredients and use them throughout the day.

  • The effects of iüMove on the joints vary from person to person and can become noticeablewithin 3 to 12 weeks. How quickly you notice a difference also depends on how well you support your overall joint health – through sufficient sleep, a nutrient-rich diet, and regular exercise.

iüProtect

  • Quinine is generally considered safe in low doses. An example of a low dose is the amount used in foods like tonic water. iüProtect contains 40 mg of quinine per serving, which is roughly equivalent to the amount in 600 ml of tonic water.

    These low doses differ significantly from the much higher therapeutic doses, which range from 500 to 1000 mg. At these higher doses, quinine can cause side effects such as headaches, dizziness, diarrhea, skin rashes, and heart rhythm disturbances.

    People taking quinine as medication should avoid iüProtect or other products containing quinine. Likewise, pregnant women, children , or people allergic to quinine should not take iüProtect .

    As with many other natural products in low doses that are generally considered safe, there are always people who are sensitive to certain ingredients or allergens.

  • That's a very good question! Vitamin C is known to support the immune system. However, compared to the other ingredients in iüProtect, it's relatively easy to get enough vitamin C through a balanced diet.

    Furthermore, vitamin C is water-soluble, which means the body can absorb it without the support of SoluSmart®.

    In contrast, vitamin D, which is also contained in iüProtect , is often more difficult to absorb. Vitamin D deficiency is widespread, especially in countries with long winters and little sunlight, which is why it was specifically included in the formula.

  • iüProtect is best taken once a day with a meal.

  • The effect of iüProtect on the immune system is not always immediately noticeable, as it is difficult to definitively prove that one has avoided a cold or illness thanks to the product. However, many users report a significant improvement in their overall well-being after regular use .

    To achieve the best results, it is important to take iüProtect daily and consistently, especially when the immune system is under considerable strain – for example, during stressful periods, while traveling, or in close contact with other people, such as on public transport or at large events.

Shipping & Delivery

  • After you place your order, we usually ship your package rightaway. In most cases, you will then receive your order within 2-3 business days in the UK. In exceptional cases, such as during the Christmas season, shipping times may be longer. Our shipping partner is Royal Mail.

  • Shipping rates can vary depending on your region and are calculated at checkout. Typically £5 per order.

    Here are the full details of our Shipping Policy.

  • Unfortunately, we're still a small company at the beginning of a big journey and therefore can't yet compete with the large e-commerce providers that offer free shipping. But don't worry! We still offer free shipping on orders over £99.

  • Currently, we ship to the UK here on this website. Germany, to Austria, and to Switzerland on www.iulabs.de.

Returns & Refunds

  • Yes, iüLabs offers a 30-day money-back guarantee. If you don't notice any difference within 30 days of correctly and regularly taking our products, we will refund 100% of the purchase price– no questions asked!

  • The money-back guarantee is valid for 30 days after the purchase of your iüLabs product. If you are not satisfied with the product within this period, we will refund 100% of the purchase price– no questions asked!

  • If you don't notice any difference within 30 days of correctly and regularly taking iüLabs products, we will refund 100% of the purchase price. No questions asked! This will be refunded to the card that you used to purchase with.

  • When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

  • Shipping costs willnot be refunded, as the service of delivering the product to you has already been provided.